Refund Policy for Digital Products
Thank you for purchasing digital products from yoga-aid.com. As digital products are instantly accessible upon purchase, we generally do not offer refunds. However, we understand that exceptional circumstances may occur.
Eligibility for a Refund:
We may consider a refund in the following limited situations:
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Technical Issues: If you experience a significant technical issue that prevents you from accessing or using the purchased digital product, and we are unable to resolve the issue within a reasonable timeframe. This includes, but is not limited to, corrupted files or download errors that are demonstrably our fault.
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Accidental Purchase: If you accidentally purchased the same digital product twice, please contact us immediately.
Non-Refundable Situations:
Refunds will not be issued in the following situations:
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Change of Mind: If you simply change your mind after purchasing the digital product.
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Purchase by Mistake (without immediate notification): If you purchased the product unintentionally but did not notify us immediately after the purchase.
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Software/Hardware Incompatibility: If the digital product is incompatible with your software or hardware, and this was not disclosed on the product page. It is your responsibility to ensure compatibility before purchasing. We recommend checking the system requirements (if applicable) before making a purchase.
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Failure to Download/Access: If you fail to download or access the digital product within a reasonable time frame after purchase, and this is not due to a technical issue on our end.
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Unauthorized Distribution: If you have shared, distributed, or resold the digital product without our explicit permission.
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Discounted Products: Refunds are typically not offered for discounted or sale items.
Refund Process:
To request a refund, please contact us within 7 days of your purchase at vinorayen@yoga-aid.com with the following information:
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Your name
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The email address used for the purchase
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The name of the digital product you purchased
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The date of purchase
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A detailed explanation of the reason for your refund request
We will review your request and respond within [Number] business days. If a refund is approved, it will be processed through your original payment method (PayPal). Please allow [Number] business days for the refund to appear in your account.
Currency:
All refunds, if granted, will be processed in the original currency of the transaction (USD for PayPal purchases). Please note that currency fluctuations may affect the final amount you receive. We are working towards accepting Indian Rupees through PhonePe in the future. In the interim, all digital product sales will be processed through PayPal in USD.
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